FAQ
How do I move my 2ndLook license to another computer?
Important: You require an active internet connection to revoke a license file. Follow the steps below to revoke a valid 2ndLook license so it can be used on another computer. 1. Click the blue "information" icon at the top right of the 2ndLook ...
Updating 2ndLook
To update or check for updates for 2ndLook click on the blue and white About 2ndLook button located at the top right of the application. Next click Check for updates. To install updates either click the Update button or select the version you want ...
How do I switch my camera to USB3 Vision Mode? (Ximea)
Some cameras have the capability to run in different connection modes. If a camera is plugged in to a USB 3.0 port but is in GigE Vision mode, the camera will not be detected properly. Consult your camera's manual on how to switch your camera to USB3 ...
What are the advantages of using the 2ndLook Video Library recording format?
2ndLook is installed with a proprietary file filter called 2ndLook Video Library. This is the default recording format and is the only format that can be reviewed in 2ndLook (e.g. 2ndLook cannot open/play an .avi file). The advantages of using the ...
Where can I find my 2ndLook License Key?
The 2ndLook License Key is used to activate 2ndLook and was sent in an email when you first purchased the software. If you can not find that email or did not receive it there are two other ways to get the License Key: 1. Through the IO Industries ...
Why is the 2ndLook Video Library the only recording format that can be reviewed in 2ndLook?
The 2ndLook Video Library recording format includes a timestamp in the file along with each recorded frame. This reference allows for time-based frame correlation with other cameras which may not have been operating at the same frame rates during ...
What are the limitations of the 2ndLook trial version?
Trial mode is a limited version of 2ndLook that is available for exploring the software prior to licensing. Below is a list of limitations/notes for 2ndLook that are in effect in trial mode: Limitations Recordings can be created with a maximum length ...
How can I change the point at which USB 3.0 Vision frames are timestamped?
By default, the system time will be used as the time reference for the timestamp applied to each recorded video frame. The timestamp is applied immediately when the frame header is received by the software. This means the applied timestamp is ...
The application is becoming slow or unresponsive. What is a safe display rate?
Sometimes the controls can become slow or unresponsive. This is highly dependent on the hardware but can usually be prevented by lowering the live display rates. This can be done on the camera's "Driver" tab under "Live Video Settings". What is a ...
How do I setup my camera to achieve its maximum frame rate?
Each camera is different and will require different settings to be changed. However, a list of common settings for reaching the camera's max frame rate is provided below. If these steps don't work or a setting can't be found, refer to your camera's ...
I can't find the multicast settings box in the connect tab
Follow the steps here: My camera is connected to a GigE Vision switch, but its status shows it as disconnected If the camera supports multicasting, the multicast settings box will load after pressing "Reconnect/Rescan".
My GigE Vision camera status shows it as disconnected
Open the “Connect” tab of the camera and check “Enable” in the “Force IP” box. Specify an IP address that uses the same subnet as the IP address of your connected network. The IP address of the connected network will be shown in the ...